MiVoice Business Console

The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant.

The MiVoice Business Console features screen-based call status and call handling prompts, and real-time busy lamp field (BLF) status. Integration with MiCollab Client Service allows operators to IM employees and view or change employee presence status using information from third party presence servers such as Microsoft Lync, Google, and IBM Sametime.

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Designed to run on Windows 11 (64 bit) and Windows 10 (64 bit) with touch screen support, the MiVoice Business Console offers a PC-based answer-point solution for any size business

Includes:

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  • Full PC control - enables operators to perform call handling tasks with the numeric keypad of a PC keyboard and customize toolbars with commonly used commands

  • Transfer Assistant - displays the results of an automatic and dynamic search for each caller, allowing quick, efficient transfers

  • Quick Transfer / Answer - allows operators to select how they want to transfer calls

  • All Console Call History - provides all operators with a complete history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers

  • Busy Lamp Field (BLF) - allows operators to monitor up to 5,000 extensions or line appearance statuses

  • Multiple BLF Lists, Customizable BLF Views, and Tile-Based BLF - provide at-a-glance phone status of contacts in a customizable view

  • Comprehensive Hospitality Feature Set for hotel operators and receptionists

  • Home operator support via the Mitel Border Gateway (MBG) - saves office space and adds scalability

  • Attendant Reports with Mitel Call Accounting - provide business intelligence

  • Incoming Calls Queue - provides visual indication of all incoming calls, allowing operators to prioritize calls and customize their greeting

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For information on product and application interoperability, please contact us at:  877-NORCOM1 or by email at: sales@norcomsolutions.com.

MiVoice 5360
MiVoice 5360

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MiVoice 5340e
MiVoice 5340e

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MiVoice 5330e
MiVoice 5330e

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MiVoice 5320e
MiVoice 5320e

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MiVoice 5320
MiVoice 5320

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MiVoice 5324
MiVoice 5324

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MiVoice 5312
MiVoice 5312

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MiVoice 5304
MiVoice 5304

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MiVoice Bluetooth Module
MiVoice Bluetooth Module

The Mitel® Bluetooth Module allows a user to pair bluetooth headsets with multipoint capability to both a cell phone and a MiVoice IP Phone at the same time.

MiVoice DECT Module
MiVoice DECT Module

The MiVoice DECT Module provides support for Mitel’s Cordless DECT Handset and DECT Headset, giving users the ability to roam around the office – up to 300 feet away from their desks.

MiVoice WLAN Adapter
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Line Interface Module
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Gige Stand with Phone
Gige Stand with Phone

Mitel® Gigabit Ethernet Stand is a unique peripheral device that enables compatible MiVoice IP phones to provide Gigabit Ethernet connectivity.

MiVoice PKM 48
MiVoice PKM 48

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MiVoice PKM 12
MiVoice PKM 12

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MiVoice Conference Phone
MiVoice Conference Phone

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MiVoice Video Conference Phone
MiVoice Video Conference Phone

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MiVoice Business Console
MiVoice Business Console

The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant.