Support Services

Ensuring your business is always available.

Beyond the initial implementation, Norcom will support you throughout the life of your solution with a broad choice of services: maintenance plans tailored to your preferred level of incident resolution; an advanced Mitel Performance Analytics remote monitoring service; Norcom Assurance, a reliable warranty and repair plan; and sound Software Assurance coverage as your solution evolves and grows. Norcom One managed services ensure every aspect of your solution is taken care of by professionals, enabling you to rest easy and focus on your core area of business.

User Tips & Tricks

Useful guides, instructions and features for the every day user.

Training

To help our customers succeed, Norcom Solutions provides worldwide training on products, solutions and associated technologies.

Maintenance and Service

Norcom Assurance maintenance and service agreements are designed to save you time and money, and are available in a variety of packages designed to accommodate the different levels needed by each customer.

Repair Services

Repair Services Something not working? Our convenient repair services are available, call, 877-NORCOM1 or email customercare@norcomsolutions.com for more information.

Managed Services

Norcom One managed services provide a complete end-to-end solution and support coverage.

Software Assurance

Protect and enhance the long term value of your solution.

Performance Analytics

Performance management and analytics have become a strategic requirement for business communications. Monitoring and managing performance offers a better user experience, less downtime, and decreases the cost of support.