Here's what our clients are saying about us...
10 times out of 10!
“One of the single biggest benefits since making the move to Norcom Solutions has been their customer service as everyone I have interacted with has been fantastic. Not only does Norcom Solutions show us how to fix an issue step by step, but they are also knowledgeable, experienced and value their customers. If someone is looking for a firm who not only has the experience to help you, but one you can also trust, you cannot go wrong choosing Norcom Solutions as I would recommend them 10 times out to 10.”
Neil Dang | General Manager | SpringHill Suites by Marriot | Revere, MA
A trusted vendor!
“Since making the move to Norcom Solutions, I have peace of mind in knowing that everything is setup in a way that just works. With a customer first approach, Norcom Solutions has all the resources we need and is a trusted vendor we know we can depend on. What Norcom Solutions does better than other firms we have worked with in the past is how we never have to remind them on a given request, along with how they go the extra mile in taking additional steps to ensure everything runs smoothly in managing my requests.”
Ernesto Hodgson | Operations Manager | Preferred Utilities | Danbury, CT
Experts in the field!
“In a truly brief period, I have found that the level of expertise of all staff members at Norcom Solutions exceeds anything I have experienced from our prior telecom solutions provider. Whether it is a project or service call, Norcom Solutions has been exceptionally dependable, as I have been most impressed with their responsiveness, communication and follow up. If you are looking for a professional and courteous sales and service team for your telecom solutions provider, then do not hesitate to select Norcom Solutions as your vendor of choice.”
Michael Moreo | Assistant Director of IT | NAM (National Arbitration & Mediation)| Garden City, NY
You are not just another customer to Norcom!
“As our firm has been with Norcom Solutions for many years,
one of the biggest advantages in choosing them has been their receptiveness to our needs, as they have always gone above & beyond to ensure our services are operating as they should. Through personalized service, around the clock assistance and a knowledgeable staff, Norcom Solutions has all the resources we need, which makes any transitions and projects much easier to manage.”
Diane Claiborne | Director of Operations | KVLSM LLP | Woodbury, NY
Unparalleled technology solutions!
“Enabling our employees to efficiently do their jobs and, in turn, provide excellent service to our customers was a big advantage for us in choosing Norcom Solutions. Aside from being professional and very pleasant to work with, their technicians, engineers, sales support are experts in the field. Norcom Solutions strives to provide the best customer service experience and their partnership with Mitel has truly helped us create a more efficient work environment. You will not be disappointed.”
Janet Estevez | Facilities Manager, Corporate Office | Krasdale Foods, Inc. | White Plains, NY
The job will be done right!
“Since making the move to Norcom Solutions, one of the biggest assets was the reduced time I needed to manage our phone system. From the configuration, setup and design of the entire telecom infrastructure, they got the job done right the first time. This even Included video and security configuration. Having a single point of contact for my entire project was another major plus and would highly recommend Norcom Solutions. ”
Michael Asimake | IT Manager | Paul Global Benefits Inc. | Syosset, NY
Quick response time!
“One of the strengths since being a customer of Norcom Solutions has been their knowledge of the product, as well as their commitment to our needs. Even after our install their service has been outstanding, along with their sales and service teams which have been truly helpful. ”
Don Strumer | IT Director | Klauber Brothers | New York, NY
Commitment to a successful solution!
“We have been using their services for over fifteen years and would strongly recommend them for their expertise and consistent responsiveness to our needs. Everyone we have had contact with at Norcom is professional, knowledgeable and customer-oriented and we have been extremely happy with the products and services they have provided to us over the years, including hardware and consulting relative to service providers. Most recently, they handled the installation of cameras and electronic building access for security. We would not hesitate to recommend them.”
Mary Kilbane | Office Manager | Redniss & Mead Inc. | Stamford, CT
Norcom was always there!
“As we tend to move a lot, as well as experience operational changes, Norcom was always there when we needed them when many changes occurred during the pandemic. Having that flexibility for our phones has been a major benefit in choosing Norcom. The close relationship I have with the owner Joe Denise and being able to jump on a call to get his guidance, is a major plus for me. If someone was on the fence about choosing Norcom for their guidance and technology solution, I’d tell them there’s no need to look further, as Joe and his advisors have personally helped lay out a plan for my team.”
Kieran Tross | Director, IT Field Services | CarePoint Health System | Jersey City, NJ
“The single biggest benefit has been their personalized service and knowing we’ll have one representative we can call and count on. They understand the issues that are important to my business, as well as helpful to assist with other ancillary issues. I have no hesitation in recommending Norcom Solutions to anyone as they’ve shown the willingness to go the extra mile to make the solution work for my business.”
Susan Willows | Willows Pediatric Group | Westport, CT
Top-Notch Service Provider!
“We chose Norcom Solutions for both their reputation and their professional rating as a highly qualified service provider for our Mitel VoIP telephone systems. We have found that Norcom Solutions is a top-notch service provider with excellent management and support staff who are SME’s for Mitel telephony. We have been working with Norcom Solutions to bring our present system to proper version levels and planning for strategic support, maintenance and equipment life cycles.
During the ongoing pandemic, Norcom has been timely and flexible with ad-hoc support and maintenance requests for an increased remote staff and Bank branches that temporarily closed or changed business hours.
We look forward to a long and satisfying parentship with Norcom Solutions for continued Bank growth and more sophisticated voice-based solutions. I am very satisfied with the services and support that I receive from Norcom Solutions and recommend their services.”
Daniel Viola | VP-Director of IT | The First National Bank of Long Island | Glen Head, NY
Thank you for making a difference!
“Having Norcom as a partner has made a major impact on our organization by raising awareness of the club and its importance to our community’s youth. Because of their support, Norcom plays a critical role in helping our organization provide well-rounded and exceptional programs for many children, adolescents, and young adults. It’s really comforting and assuring to know we’re supported by people who care and are very knowledgeable.”
Dan Quinterro | Executive Director | Kips Bay Boys & Girls Club | Bronx, NY
A very high level of trust!
“Calling / emailing Norcom, including after hours, has always resulted in a quick response from extremely knowledgeable individuals. We have a very high level of trust with our Norcom team at all levels as they’ve always been willing to train our team on as much as we feel comfortable taking on – which ultimately saves us money. To me this is truly putting the customer’s needs first and being a partner, rather than just a vendor. Many vendors / consultants can handle 9-5 straight up office telecom – but if you need someone who will be there for you with a complex operational issue or at 2am when the chips are down, you cannot go wrong with Norcom."
Carol Beggs | Director of Technology | Chatham Bars Inn | Chatham, MA
Proven reliability for over 20 years!
“Since I have been here, Norcom is the company we have been using for over 20+yrs. What Norcom does better than other technology firms is that when we do need techs, they come asap. I don’t ever recall waiting over 24hrs for a tech. Norcom has proven to be a reliable company. When we need assistance, it is provided quickly. Pricing is competitive. Customer Service is always very helpful and pleasant.”
Enid Marmolejos | Building Administrator | Brookfield Properties | Brooklyn, NY
“Norcom and their team of professionals have given us confidence and support in knowing we made the right choice in our investment, as we’re able to take advantage of the features in our Mitel system. One of the items I cherish about Norcom is their detailed assessments and strategies, before execution, which has shown that the job is done right the first time. Without any reservation and with confidence, I highly recommend Norcom as their experience and skills have truly been a proven success.”
Bijorn Ramdas | IT Support Manager | Fairfield Properties | Melville, NY
Dedicated, Responsive and Knowledgeable!
“Norcom has been our reliable partner for 20 years. They have consistently, without fail, balanced the implementation of solutions and their benefit to our company with our budget sensitivities as a non-profit organization. From the front office support to the tech team that come to our rescue, everyone is amazing, - dedicated, responsive and knowledgeable. You will not find another company that operates with a greater level of commitment to the customer. Referring to Norcom as
our partner is not cliché, they are truly a part of our team. They are always accessible to us. Those strong ties that bring us comfort in tandem with the fantastic skill set and deep knowledge on which to draw from, ensure that you can not choose a better company to align with.”
Kathy Pandekakes | CEO | Human Development Services of Westchester | Mamaroneck, NY
Saved us money and great support!
“The ease of use on our Mitel MiCloud Connect platform with Norcom One support has been such a benefit in choosing Norcom. What Norcom does better than other Technology firms we’ve used in the past is that not only have they saved us money, their training and support throughout has been great. Other companies would promise to take care of us, but I could never get a hold of them when needed. With Norcom, we have no complaints and they actually understand how important customer support.
As usual, thank you so much for answering my call I need you. You're always there for me, just like you said you would be! I really appreciate it!"
Mark Surdyka | Director of Technology | Fontbonne Hall Academy | Brooklyn, NY