Contact Center and Customer Experience Solutions
Meet customers with a superior experience on their media of choice
Delivering a satisfying customer experience is a top priority for most organizations today, and the responsibility of managing that experience has never been more complex. The world is changing, ushering in a digital age. While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods (like social media, SMS, Web chat and email) and demanding the flexibility to interact with companies through through their preferred media.
Customers are increasingly empowered by social media, where a negative customer service story can go viral with the click of a mouse—making customer advocacy a crucial competitive differentiator. Today’s organization must adapt to provide a convenient, satisfying and consisent customer experience at all times. What’s more, economic downturns and an evolving marketplace have made reducing costs and increasing operational efficiency increasingly crucial—all while remaining compliant with industry regulations and compliance policies. The challenge lies in offering a flexible, intimate customer experience without compromising your bottom line. That’s where Mitel’s solutions come in.
Featured Products and Solutions for Call Center and Customer Experience
Confidently deliver on the quality of service your customers have come to expect with multimedia routing solutions that support the full digital customer experience.
Waiting for customers to contact you is no longer enough. Today's businesses need to be proactive, not only in customer engagement but also in agent efficiency.
Build a foundation for any contact center with the flexibility to grow and expand with business demands.
Ensuring you have the right people in the right place at the right time with the right skills has a direct impact on your bottom line.
Leveraging the MiVoice Business platform, MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents.