MiContact Center Business
Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.
MiContact Center Business scales from supporting small, sophisticated business needs to enterprise-grade contact centers. Supported on the MiVoice Business, MiVoice 5000, and MiVoice 400 call managers, it delivers business value with integrated MiCollab Unified Communications and MiVoice Call Recording capabilities and is an agile solution built to be resilient and highly available. MiContact Center Business includes: real-time, historical, and customizable reporting tools; highly customizable speech-enabled Interactive Voice Response (IVR) routing; multichannel workflow routing (email, fax, chat, SMS, and social); outbound dialing and messaging; and integrations with Salesforce.com and other leading-edge Customer Relationship Management (CRM) systems.
By bundling the MiCollab desktop client, softphone, and presence and chat functionality with MiContact Center, businesses can break down operational silos between contact center workers and back-office employees, reducing handling times and increasing the likelihood of first contact resolution.
With MiContact Center Business, Mitel customers also get a bundled MiVoice Call Recording server license, a Mitel Secure Recording Connector license, and a Call Recording port license for each agent (MiVoice Business and MiVoice 5000 only). With MiVoice Call Recording businesses using MiContact Center Business can improve business performance, easily coach agents based on their performance, and ensure regulatory compliance.
Mitel WFM is an optional Workforce Management solution available for MiContact Center Business/MiVoice Business customers that encompasses everything needed to plan and successfully manage your contact center, back office, branch, or store. Our feature-rich WFM solution includes tools to: manage your staff; accurately forecast demand; and automatically schedule, report, and improve your operations. Several options exist to further tailor Mitel WFM to your needs.
Weave the Customer Into the Fabric of Your Business
Put your customers first and drive customer satisfaction
Provide seamless, quality interactions across all media
Covert your business into a customer centric organization
Exceed Customer Expectations
Ensure you are available where and when your customers want to interact
Streamline business process
Improve customer satisfaction
Respond with Agility
Break down operational silos and improve productivity
Scale as your business grows
Leave it to the experts with a proven track record
Maximize Return on Investment and reduce Total Cost of Ownership
With MiTeam, you get MiCollab that aligns with how teams actually work today. That means a multi-layered, highly collaborative, persistent workspace for team.
Mitel MiCollab Client provides real-time access to everyone in the organization, on or off the premises, with voice, video calling, instant messaging, and audio and Web conferencing.
Be more productive with the collaboration capabilities available with MiCollab audio, web and video conferencing. It's the ultimate video conference solution.
Unified Messaging is a UC-integrated messaging solution that provides sophisticated yet easy-to-use call handling features such as auto attendant and message management of voice mail, fax, and email.
Mitel MiVoice unified communications platforms offers a complete range of flexible communications platforms - from modular on-premise solutions to a single, cloud-ready software stream that supports a range of deployment models.
The Mitel Enterprise Manager simplifies solution management by centralizing administration, minimizing repetitive tasks and automating many standard processes. In addition, it allows access to multiple sites and systems from a single interface increasing staff productivity.
MiContact Center Office provides efficient monitoring, managing and routing of calls. It's the perfect small to medium call center office solution
MiContact Center for Microsoft Lync provides a turnkey unified communications solution of multi-media capabilities including chat, email, presence and voice.
MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities
Our enterprise contact center solutions provide a powerful toolbox of applications to transform dated, voice-only call centers into multi-channel.
Boost employee engagement and operational efficiency for a measurable impact on your customer experience with workforce management.
Get the Mitel training you need with courses for technicians, system engineers, system administrators, and end users of our MiContact Center product portfolio.
MiContact Center offers affordable, reliable options to ensure business continuity in the event of a network outage or hardware failure
MiContact Center Multimedia powers prompt, informed interactions between the mobile enterprise, mobile agents and supervisors, and mobile end customers
MiContact Center IVR helps businesses deliver efficient, effective, and personalized self service to customers resulting in streamlined business process and satisfied, loyal customers