Mitel helps to power the teamwork approach that every organization needs to succeed.
Being able to effectively communicate and collaborate on-the-go can provide your organization with the competitive advantage needed to winning it all.
Beyond the ballpark
Most organizations have staff members that start and finish their days on their smartphones and they expect those smartphones to have the same features and capabilities as their desktop environments.
Organizations need a solution that provides business agility and a competitive advantage while helping to ensure that all locations could interact as one.
Norcom can implement a solution that connects remote locations, scouts, and other on-the-go staff members with stadium and office personnel, providing the entire organization with the ability to communicate and collaborate quickly and seamlessly.
By leveraging Mitel’s cloud communications technology, Norcom enables organizations to clear out server room space by removing the legacy IP-PBX and contact center hardware and provide a holistic foundation throughout all facilities.
Enable four-digit dialing across the organization—whether on a desk phone or a smartphone.
Use voice, video and collaboration tools in a simple and intuitive manner.
Improve customer service by being able to monitor the customer experience throughout the organization.
“Since implementing mobile collaboration, our road warriors now have the same, consistent experience across all devices. Whether they’re on the road or in the office, it’s one and the same.”
- Ray Chan, Director of Information Technology San Diego Padres
Improving the customer experience
In addition to improving connectivity throughout the organization, contact center software features can let season ticket members connect directly to their dedicated service representatives. Today's fans are increasingly mobile and looking for a more seamless customer experience. And that goes beyond when fans call in to order tickets—it applies to any other requests fans might have during their visits.
With Mitel technology, organizations can operate more efficiently and be more customer-focused by better supporting their tech-savvy, millennial-oriented fans. By taking advantage of cloud and mobile technologies, organizations have a path forward with various permutations of software and workflow integration to benefit both employees and fansfor many seasons to come.
Norcom can help your organization maintain a competitive edge
More than fifty sports franchises, clubs, leagues and stadiums globally stay competitive with Mitel, representing teams across the English Premier League, NFL, NBA, NHL and MLB.
In a world where games are won and lost by fractions of an inch or second, we like to think that we provide a competitive edge to those who choose us.
With MiTeam, you get MiCollab that aligns with how teams actually work today. That means a multi-layered, highly collaborative, persistent workspace for team
Mitel MiCollab Client provides real-time access to everyone in the organization, on or off the premises, with voice, video calling, instant messaging, and audio and Web conferencing.
Web Client is a browser-based solution that provides real-time access to everyone in the organization, on or off the premises, with voice, video calling, instant messaging, and audio and Web conferencing.
Delivering an exceptional customer experience is the number one priority for most companies. With MiCloud Contact Center, you can manage your customer interactions more effectively without managing the complexity of a traditional contact center. We minimize the complexity and cost through advanced cloud technology, so you can focus on maximizing sales and customer satisfaction.
MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
MiVoice Call Recording software allows organizations to quickly capture, archive, and organize, playback and share voice documentation using Mitel’s patented Portable Voice Documentation (PVD™) technology. Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of quality assurance, evaluation and e-learning tools. It is the only true quality monitoring software solution to also deliver a comprehensive set of compliance management capabil
A cloud-based video conference solution that works with the Mitel MiCollab to provide your company with real-time video conferencing.