Legal Services Solutions
Your clients need to reach you the first time, every time. Our legal services customers know how important it is to stay connected to the business, whether you're in the office or not. Discover what our legal services customers have achieved with Norcom.
Communications are central to the success of every law firm. In a profession that depends on swift, accurate information, a missed message can mean mistakes, delays, or worse. Our legal services clients have found reliable ways to be present for their clients, no matter where in the world they might be.
Slater & Gordon Lawyers’ Manchester-based contact center needed a way to proactively utilize information gathered from its phone-based interactions. They pride themselves on results and performance measurement, and required a quality monitoring system that would provide easy access to calls for agent training and development purposes.
Law firm FBFK needed reliability and reduced costs from their communications system, and their legacy system was not delivering.
Anthony Gold realized it needed to review its telephony infrastructure as inter-site call traffic was increasing significantly.
Robinson Legal worked with Mitel to adopt a communications system that could promote collaboration and ensure its office resources were available inside or outside the office.
Plexus Law’s legacy communications system was too expensive to maintain and lacked flexibility and functionality. They seamlessly moved to a Mitel solution that has dramatically improved communications internally and externally.
A choice of platforms and solutions, delivering one great experience
In addition to maintaining a balance between excellent service and cost-effectiveness, law firms must also consider carefully the scalability, operational efficiencies and reliability of a telephone and Unified Communications system.
Mitel solutions support the needs of the end users, IT administrators, and the business alike. So where other providers hamper and complicate an organization’s response to growth and change, Mitel allows companies to invest in as much UC technology as needed at any given moment.
Mitel offers a flexible choice of platform options: an award-winning, premises-based solution as well as a subscription-based hosted cloud service. Combined with a platform-agnostic mobility solution that works seamlessly with both—and with other leading IP PBXs as well—ShoreTel puts productivity tools into the hands of the workforce at all times.
Mitel solutions deliver a brilliantly simple user experience. And with that, organizations enjoy a very pleasant surprise: accomplishing more than they ever imagined they could.
The Freedom of an Agile and Productive Workforce
Putting powerful business communication and collaboration tools in the hands of your entire workforce does more than just streamline workflow. It gives your associates the capabilities and flexibility to work—and to thrive.
The Freedom from Risk
Choose the solution that best meets your needs at any given moment, and the risks of underinvesting—or overinvesting—in technology evaporate. ShoreTel gives businesses two options: the low TCO and modular scalability of a premise-based system, or the dynamic subscribe-to-what-you-need-as-you-need-it hosted cloud solution.
The Freedom to Keep Pace with Costs
In offering both premise-based and hosted cloud solutions, Mitel delivers more than just a choice of platforms. You enjoy the choice of how best to allocate your resources and whether to make capital or operating expenditures.
Cloud Phone Service and Collaboration
(Formerly Shoretel Connect CLOUD) With MiCloud Connect, you can move communications and collaboration to the cloud with confidence. Featuring collaboration to make teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, you can connect your business communications in the cloud.
Worldwide Cloud Service with Local Survivability
With MiCloud Flex, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and organizations that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.
Migrate to the Cloud
Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability—all at a lower cost than a premises-based system. You can add offices, users and features easily to grow and customize your communications for a true competitive advantage.