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ShoreTel Sky Connect

now MiCloud Connect
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MiCloud Connect lets you move communications and collaboration to the cloud with confidence. Featuring collaboration to make teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, you can connect your business communications in the cloud.

ShoreTel is Now Mitel

Enhance Customer Experiences

Mitel Connect Contact Center nurtures profitable customer relationships by phone, chat and email.

Key Benefits

Global Presence

Mitel Connect Global Numbers provide multi-national organizations a local presence in multiple countries via DIDs and International Toll-Free Numbers (ITFS).

Improve Business Intelligence

Mitel Connect advanced apps and integrations maximize the value of CRM and other business process programs.

Is this product right for you?

How It All Works

With MiCloud, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.

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CRM and Business Process Integrations

Put more power behind every customer touchpoint with cloud phone services that integrate with popular productivity apps like Salesforce®, ACT!® and Microsoft Dynamics®. Embedded calling features, integrated call and customer histories help provide a more holistic picture of business performance, while making interactions easier for employees and customers alike.

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Robust Cloud Phone System Features

No need to combine disjointed cloud tools from multiple vendors any longer. MiCloud Connect is an end-to-end cloud phone and unified communications solution that handles everything for you—from phones to applications to network operations—for solid performance. 

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Tolly Enterprises Favors Mitel MiCloud Flex Over Solutions From 8x8 and RingCentral

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Business Communications Continuity

​MiCloud Connect is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by Mitel’s cloud Service Level Agreement (SLA) for added reassurance. And in the unlikely event that a disaster prevents Mitel’s primary data center from servicing communications, MiCloud Connect disaster recovery process migrates service to a redundant data center located in a different geographic region in order to mitigate risk. 

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Easy to Get Started, Convenient Ongoing Support

The transition to a new cloud phone system doesn’t have to be painful. Mitel’s customer success teams make sure you’re supported every step of the way with professional services, “Jump Start” and “Expert Start” options, on-demand support and training and VoIP phones with a built-in help button. 

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Exceptional User Experience

Cloud-based communications and collaboration that make everyday meetings and interactions easier than ever with enterprise-grade VoIP phone services, instant messaging, audio and web conferencing and multi-point video. All with powerful, yet simple, administration for IT teams. 

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ShoreTel is Now Mitel

In the summer of 2017 Mitel acquired ShoreTel, combining forces to become the second largest Unified Communications provider in the industry. 

What Does this Mean for ShoreTel Customers? 

ShoreTel has tens of thousands of customers along with millions of users on its platform. If you're reading this, you're likely one of them. What does this pending merger mean for the companies who have invested a lot of time, money, and resources in a ShoreTel system? Here are a few thoughts to consider: 

  1. ShoreTel's software platform will be cultivated, not canned. The value of ShoreTel's offering is their next-level software tools and simplicity, so the natural conclusion would be that Mitel will want to capitalize on that value. Mitel is known for having highly reliable software, and ShoreTel is known for having very innovative, forward-thinking software, so if anything, customers should expect long-term improvements on the ShoreTel Connect platform in terms of quality and reliability. Since 2011, Mitel CEO Rich McBee has led Mitel through about half a dozen acquisitions, and the company has a clear pattern of taking the product on, supporting it, and growing it. This was especially the case with the 2007 Inter-Tel acquisition that birthed the Mitel 5000, which is still available today as an updated version of the original Inter-Tel 5000 platform. ShoreTel customers should be confident in the likelihood that Mitel will see even more value from the rapidly growing ShoreTel Connect platform, which has the unique flexibility to be utilized either on-premise or in the cloud, using the same desktop software (something Mitel's platform cannot accomplish today). 

  2. ShoreTel's hardware portfolio will expand significantly. The other key benefit for ShoreTel customers will be the addition of Mitel's hardware to the ShoreTel product set. If Mitel follows the Inter-Tel pattern, they will make phone hardware interchangeable, allowing its end users the ability to purchase Mitel phones. ShoreTel standardizes on virtually 4 different phone models (not including the 10/100 counterparts), while Mitel has dozens of different options for physical handsets, and many of them are very feature rich and powerful. A larger variety of application-tailored handsets is something many ShoreTel customers have been missing out on for years, but this merger may very well change that.  

What Does this Mean for ShoreTel Partners?

ShoreTel is a channel-centric company and has partners all around the world who are likely wondering what is next for their ShoreTel practice. We can make a few educated speculations based on Mitel's history of acquisition: 

  1. ShoreTel's partner channel will be valued. Mitel has always remained a partner-focused company throughout all of its acquisitions. With the acquisition of ShoreTel, Mitel will have about 3,200 channel partners and a workforce of about 4,200 employees. For ShoreTel partners, an acquisition by Mitel should be a sigh of relief compared to the uncertainty of the past year and compared to an acquisition by a company like Cisco (who couldn't care less about ShoreTel's channel) or a carrier looking to enter the UCaaS market (who may not embrace the traditional VAR service model). 

  2. ShoreTel's global reach will be extended. Something exciting about the merger is the reach that will be added for ShoreTel globally. Mitel has been better positioned in the global arena for some time, and this allows ShoreTel to take advantage of the global distribution and agreements Mitel has made. Which could all potentially speed up the global availability of ShoreTel's fast growing cloud practice, only recently launched in a few countries outside the U.S. (Canada, Australia, UK). Compare that to Mitel's World Cloud offering, which is available in more than 40 countries. As a result of the merger, ShoreTel partners will be better positioned to serve their multi-national clients. 

Final Thoughts

We are excited to see the choice of Mitel, a channel focused organization with a long history of making robust and reliable telecom solutions, aligning well with ShoreTel's mid-market sweet spot. Mitel and ShoreTel are a strong combination that will deliver new value for clients and shareholders alike.

ShoreTel is now Mitel
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