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MiContact Center Outbound Dialer

What is Outbound Dialer?

Progressive dialer automates outbound calls to enhance productivity

  • Simple to use (open architecture interface)

  • Designed for small-medium business

  • Does not require dedicated dialer hardware

Intuitive User interface

 

Simple dialer user interface for agents to operate the dialer and set disposition codes

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  • Web-based, user-friendly

  • Easily navigable through tabs and side bar

Campaign Management

 

Quick overview of campaigns and high-level stats

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  • Calls taken

  • Calls Answered

  • Decision Maker Contacts

  • Sales/Conversions

Create a Campaign

 

Easily set up and edit campaign parameters

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  • General parameters

  • Assigned users

  • Add/remove dispositions

  • Adjust shifts

  • Manage phone UI

  • Number validation

Campaign Dashboard

 

Dive deeper into specific campaign stats and settings

 

Includes disposition codes in addition to conversion stats

Dispositions

 

Set up rules, automatic actions and notifications around calls and outcomes as part of your Contact Strategy

Data Management

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  • Import and export data

  • Produce and schedule reports

  • Manage barred numbers

Configuration

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  • Easily set up default rules across all campaigns

  • Establish email groups

  • Define regions and time zones

  • Manage shifts

  • Adjust other advanced settings

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