MiContact Center Enterprise (formerly known as MiContact Center Solidus) provides a powerful toolbox of applications to transform dated, voice-only call centers into two-way, multi-channel interaction hubs routing voice, email, chat, SMS and social media. Equipped with preview, power and progressive dialers, MiContact Center Enterprise provides a platform for proactive customer engagement to increase customer loyalty and discover new revenue opportunities. With easy-to-use historical and real-time reporting and analytics tools, managing the quality of your customer experience has never been so easy.

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Featured Benefits 

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• Single software stream offering seamless growth, feature extension and deployment flexibility. Lower operational overhead through installation, administration and lifecycle management. Plus, enjoy the flexibility of choice: on premises, virtualized, hybrid or cloud (with native multi-tenanting).

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• Support for up to 15,000 concurrent agents under a resilient environment. Expansion options include a unique ability to aggregate multiple systems under a network operation center (NOC) style management solution for large-scale, dispersed deployments.

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• Integrated unified and collaboration communication (UCC) with email, chat, SMS, instant messaging, social media, desktop sharing, presence, directory search and knowledgebase for FAQ. Full mobility support allows agents and supervisors to work anywhere, anytime.

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• Open architecture with flexible open APIs (Soap, VXML, ODBC) and toolkits for 3rd party integration (WFM, CRM, etc) to deliver true business process efficiency. Open Media API provides prioritized routing and IVR control, queueing and reporting of any external media type.