MiCloud Contact Center
Delivering an exceptional customer experience is the number one priority for most companies. With MiCloud Contact Center, you can manage your customer interactions more effectively without managing the complexity of a traditional contact center. We minimize the complexity and cost through advanced cloud technology, so you can focus on maximizing sales and customer satisfaction.
MiCloud Contact Center Benefits
Get automated, mobile, socialToday’s consumers want the ability to self-serve and communicate in their media of choice (voice, video, text, chat, social media). Bring it all together under one powerful, easy-to-use platform so you can give customers better, faster service on their own terms
Deliver superior customer serviceBuild strong, lasting relationships with customers by giving them more choices, better service and prompt answers. You can also infuse real-time insight into every customer interaction when you integrate CRM and sales applications with MiCloud Contact Center.
How it all works
With MiCloud Office, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.
Contact Center Management
Interactive Contact Center& Visual Queue
Automatic Call Distribution (ACD)
Interactive Voice Response(IVR) Routing
Multimedia Contact Center
By 2020, customers will manage 85% of their relationships with an enterprise without interacting with a human.