Forrester Names Mitel a Leader in Wave™ Report for Midsize Contact Centers
Mitel is among the select companies that Forrester invited to participate in The Forrester Wave™: Contact Center Interaction Management For Midsize Contact Centers, Q3 2016. In this evaluation, Mitel was cited as a leader.
Forrester assessed strengths and weaknesses of eight vendors based on 40 criteria in three major categories: current offering, strategy and market presence.Mitel emerged as one of only two companies to receive the Leader designation.
According to the report, “Mitel was one of the first vendors to virtualize its software, and this gave the firm a head start on the path to cloud-based offerings. Mitel has a strong channel and position in some vertical markets such as the public sector and hotels.”
The report also cited Mitel's recent mergers and acquisitions strategy which has helped "grow the company from a scale and reach perspective, and integration of the companies it as acquired is going well.”
Forrseter concluded Mitel's report profile with "Customers using Mitel for UC and telephony should consider MiContact Center Business-either hosted or on-premises.”