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MiContact Center Quality Management

Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management

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Mitel’s Workforce Management (WFM) solution is part of its Workforce Optimization suite, designed to help organizations of all sizes lower costs and gain more customer insight while becoming more efficient in day-to-day operations. It provides strategic planning, forecasting, scheduling, real-time adherence and employee engagement capabilities to that will promote business growth and provide a more balanced workload, while ensuring your customer traffic is known and service levels are met.

Featured Benefits

  • Put agents in the right place at the right time to improve customer experience and company reputation

  • Engage and interact with employees through technology that will deliver higher employee engagement and reduce attrition

  • Gain insight, meet service levels and control operational expenditures 

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