Norcom Cloud Services Fair Use Policy
Fair Use Policy
Customer is prohibited from utilizing the Norcom Cloud Services (“Cloud Services”) for anything other than
making such services available to its Users (as defined in Norcom’s Global TOS), in accordance with all
applicable federal and state regulations, and is specifically restricted from reselling the Cloud Services to
other telecommunications carriers or customers who may least cost route their traffic to the Norcom
network via Customer.
The Fair Use Policy outlines Norcom’s policy with regards to the use of carrier services and associated voice
minutes for the Cloud Services. In the case where Customer’s traffic patterns are not in compliance with
the parameters listed in the country specific sections below, Norcom has the right to change pricing upon
fifteen (15) days written notice for domestic services and upon five (5) days for international services.
Norcom will have the right to terminate offending Users without notice; however, Norcom will make
commercially reasonable efforts to contact Customer before any service is suspended.
Other traffic premiums may apply to collect, person to person, or other second party billed calls.
Unlimited Cloud Services service plans or seat entitlements are limited to two thousand five hundred
(2500) minutes per User per month inclusive of both local and domestic long‐distance calls. In the event
a User exceeds their number of minutes, Norcom has the option to (i) charge Customer at a rate of $0.03 per
minute for each minute over the 2500 threshold per User; and/or (ii) adjust Customers plan and/or (iii)
terminate their Agreement Customer must keep a 70/30 Regional Bell Operating Company (“RBOC”) to
IT Operating Company (“ITOC”) calling mix or a $0.02 per minute surcharge will be apply to the per‐minute
rate for all minutes. All usage is billed based on all “Completed Calls”, which is defined as all calls received
by Norcom from the Customer or terminated by Norcom on behalf of the Customer that receive answer
supervision. Call completion rate must be a minimum of 90% of all calls made by Customer with the
average call duration over 30 seconds or a $0.02 per minute surcharge will be applied to all minutes.
Customers using automatic dialing equipment must dial a minimum of 5 NPA’s at a time so Norcom network
capacity is not compromised by targeted calling efforts.
For Customers that purchase a Toll‐Free number service, toll‐free numbers are automatically provided
with access available from Alaska, Hawaii, Canada, Puerto Rico and the US Virgin Islands as well as the
continental US. Customer is responsible for all charges associated with the use of toll‐free numbers
terminated to the Norcom provided service
The outbound long‐distance prices include usage to Alaska and Hawaii provided that the traffic to those
destinations does not exceed 1% of the total outbound long‐distance traffic offered, otherwise, traffic to
those locations would be subject to a pricing review All outbound service will be billed based on the
service address of the Customer.